Return & Refund Policy

At Luma & Glow, we want you to feel confident and satisfied with your purchase. Please review our return and refund policy before placing an order.

14-Day Return Window

We accept return requests for eligible products within 14 calendar days of the delivery date.

To qualify for a return, items must be unused, unopened, in their original condition, and with their original packaging, seals, and tags intact, where applicable.

Not all products are eligible for return. Product-specific restrictions may apply, as described below or on the product page.

How to Request a Return

To request a return, please contact us at glowluma.service@gmail.com within 14 days of receiving your order.

Include your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your request and provide instructions if your return is approved.

Please do not send any items back without receiving return authorization and instructions from us. Unauthorized returns may not be accepted.

Beauty, Skincare & Personal Care Products

For hygiene and safety reasons, opened, used, tested, or unsealed makeup, skincare, cosmetics, fragrances, and personal care products are generally not eligible for returns due to a change of mind.

Certain products may also be non-returnable due to their nature, hygiene requirements, or product-specific conditions.

These restrictions do not affect your rights regarding defective, damaged, incorrect, or otherwise nonconforming products under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at glowluma.service@gmail.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging when available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Return Shipping Costs

For approved change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated.

If a return is required because an item arrived damaged, defective, or incorrect, we will review the circumstances and provide an appropriate solution in accordance with applicable law.

Return shipping instructions and any applicable charges will be communicated before the return is completed.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for change-of-mind returns:

• Opened or used makeup, skincare, and personal care products.

• Products with broken or removed hygiene seals.

• Items that are damaged or altered after delivery by the customer.

• Gift cards and personalized products, where applicable.

• Products specifically identified as final sale or non-returnable before purchase.

Exchanges

Exchanges are subject to product eligibility and availability.

If you would like to request an exchange, please contact us before returning your item. We will review the available options and provide further instructions.

Refunds

Once an authorized return has been received and inspected, or a refund has otherwise been approved, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method unless otherwise required or agreed.

The time needed for the refund to appear in your account may vary depending on your bank or payment provider.

Any applicable return shipping charges or other properly disclosed deductions will be explained before your refund is finalized.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

Orders may begin processing shortly after purchase. Once an order has entered processing or has shipped, cancellation or modification may no longer be possible.

Any approved cancellation will be refunded according to the original payment method and applicable consumer protection laws.

Customer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Requests involving defective, damaged, incorrect, undelivered, or misrepresented products will be handled in accordance with applicable legal requirements, regardless of any change-of-mind return restrictions.

Contact Information

For questions about returns, exchanges, cancellations, or refunds, please contact:

Luma & Glow Customer Support

Email: glowluma.service@gmail.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with Luma & Glow. Your satisfaction and trust are important to us!