Shipping Policy

Thank you for shopping with Luma & Glow! We are committed to providing a smooth, transparent, and reliable shopping experience. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

Order Processing

Orders are processed by our trusted fulfillment partners. Processing times may vary depending on the product, supplier, warehouse location, and order volume. Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Locations

We currently offer shipping to addresses within the United States. Our products may be shipped from fulfillment centers located in the United States or internationally, depending on the product and supplier.

Shipping availability may vary by product and destination. As our store grows, additional shipping destinations may become available.

Shipping Methods & Estimated Delivery Times

Delivery times vary depending on the product, warehouse location, shipping carrier, and destination.

Select products shipped from U.S. warehouses may have an estimated delivery time of 5–10 business days, including processing and transit, where indicated on the product page.

Products shipped from international warehouses may take longer due to international transportation, customs processing, and carrier operations.

Available shipping methods and delivery estimates, when provided, are displayed on the product page or during checkout. All delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees vary depending on the product, shipping origin, destination, and shipping method.

Free standard shipping is available on select products, while other products may have shipping fees calculated at checkout. All applicable shipping charges will be displayed before you complete your purchase.

Multiple Shipments

Luma & Glow works with different suppliers and fulfillment partners. If your order contains multiple products, items may ship separately from different warehouses and arrive on different dates.

When available, separate tracking information will be provided for each shipment.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.

Please allow additional time for tracking information to update in the carrier's system.

Customs, Duties & Import Fees

Some products may ship from fulfillment centers located outside the United States. These shipments may be subject to customs processing, import duties, taxes, or other applicable charges.

Any known additional charges payable by the customer will be disclosed when applicable. If an unexpected import-related charge arises, please contact us before making payment so we can review the situation.

International fulfillment may occasionally result in additional delivery delays.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist with changes before shipment, but address modifications cannot be guaranteed once an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or experiences a significant delay, please contact our customer support team.

We will review the situation and work with our fulfillment partners or shipping carriers to help resolve the issue.

Any applicable refunds or replacements will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, cancellation or modification requests cannot always be accommodated once processing has begun.

Approved cancellations and applicable refunds will be handled according to our Return & Refund Policy and applicable law.

Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact us:

Luma & Glow Customer Support
Email: glowluma.service@gmail.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing Luma & Glow. We appreciate your trust and look forward to being part of your beauty journey!